We have been delighted to understand you happen to be enjoying our app a great deal and we will almost always be joyful to determine you back again!
There's no limit to the quantity you send out – the procedure will process the exact number of funds which was sent for the deposit address and fork out it out for you inside the focus on currency.
Your joy is our leading precedence and we continuously improve our service to ensure your copyright journey is easy and fear-free.
Due to the fee dangers we acquire, the fixed level may well differ through the classic flow's fee. On the other hand, it offers our customers self esteem in the amount they're going to acquire.
For specific pairs, supplemental facts will likely be shown in the gray notification containers higher than the affirmation button. We urge you to listen to these kinds of notifications to make certain your exchange is processed without having challenge.
When you’re the victim of theft and also you suspect that stolen money have been transferred into a ChangeNOW deposit tackle, you need to open up a assist ticket and supply us with the next facts:
Hey there Frank, thanks for your evaluate! We do our best to you should definitely have essentially the most great encounter with our application :) Update: Thank you for sharing your story! We are pleased to know this example was successfully fixed! We will always be satisfied to determine you on ChangeNOW :)
To be a non-custodial copyright exchange System, we don’t retailer your resources. What this means is we won't ever inquire you to carry your resources in almost any accounts, or your non-public keys. With ChangeNOW, you remain in whole Changenow Regulate more than your electronic assets.
Any time you decide which copyright coin you prefer to to acquire, locate a responsible wallet. Every single copyright has an official just one. Any time you produce a wallet, you mechanically get an tackle and A non-public essential. Keep the private critical to oneself and don’t present it to any individual, even whenever they ask.
Of course – the sender and the receiver of the funds do not have being the identical particular person. Use this to convert automatic deposits promptly and acquire the funds right within your goal forex.
copyright updates. We could update the shopper and disable some coins. As soon as we switch them back again on, you will get your money straight away;
When you've got previously despatched the funds for that exchange, right away Get in touch with our support staff for aid
If these steps don't aid, be sure to Get in touch with our support at: [e-mail protected] or use this hyperlink. We can get back again for you as quickly as possible.
In the event that a client doesn’t want to disclose their identity for selected factors and refuses to supply the paperwork, the KYC/AML procedure is considered unsuccessful and also the deposited cash are then refunded into the tackle (or addresses) the deposit was comprised of, subtracting the network costs, within 24 hours.